Privacy Policy — ez wen Casino

1. Introduction

ez wen Casino ("ez wen," "we," "us," or "our") operates the online gaming platform accessible at ezwen.org (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on our Platform, particularly those based in the Philippines.

This Privacy Policy ("Policy") describes how ez wen Casino collects, uses, stores, shares, and protects your personal information when you access or use the Platform. It also explains the rights available to you under the Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

2. Personal Data We Collect

ez wen Casino collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We do not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID numbers), it is handled with heightened security measures and access controls.

3. How We Collect Your Data

ez wen Casino collects your personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Data collected automatically when you use the Platform, including cookies, web beacons, pixel tags, and server logs that record technical and usage data.
• Third-Party Verification Providers: Identity and document verification data received from KYC service providers engaged by ez wen to fulfill regulatory obligations.
• Payment Processors: Transaction confirmation data received from GCash, PayMaya, and banking partners when you make deposits or request withdrawals.
• Regulatory Authorities: In limited circumstances, we may receive data from PAGCOR or other competent Philippine authorities in connection with regulatory inquiries or compliance obligations.

4. How We Use Your Personal Data

ez wen Casino uses your personal data for the following purposes:

• To create, verify, and manage your player account on the Platform.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP).
• To verify your identity and age (21+) in compliance with Philippine law and PAGCOR requirements.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion requests.
• To provide customer support and respond to your inquiries and complaints.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional communications and bonus offers, where you have consented to receive such communications.
• To analyze Platform usage and improve the quality, security, and performance of our services.
• To comply with applicable Philippine laws, regulations, and regulatory obligations, including reporting requirements under the Anti-Money Laundering Act (AMLA).

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, ez wen Casino processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to upon registration, including account management and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including KYC requirements, AMLA reporting obligations, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, security monitoring, and Platform improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly for marketing communications and optional data collection. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

ez wen Casino does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• KYC and Identity Verification Providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements.
• Payment Processors: GCash, PayMaya, and banking partners who process your deposits and withdrawals. These providers are subject to their own privacy policies and applicable Philippine financial regulations.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection providers who assist in operating and securing the Platform.
• Customer Support Platforms: Third-party tools used to manage and respond to player support inquiries.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or court order.
• Professional Advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

All third-party service providers engaged by ez wen Casino are required to process your personal data only on our documented instructions and in accordance with applicable data protection laws. We do not permit our service providers to use your data for their own purposes.

7. Cookies & Tracking Technologies

ez wen Casino uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and suspicious login pattern monitoring.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

8. Data Security

ez wen Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and government ID data.
• Role-based access controls ensuring that only authorized personnel can access personal data, strictly on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Secure, geographically redundant data storage with regular encrypted backups.
• Staff training on data protection obligations and security best practices.
• An incident response plan for detecting, containing, and reporting personal data breaches in accordance with NPC requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ez wen Casino will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9. Data Retention

ez wen Casino retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under the AMLA and its implementing rules.
• KYC and Identity Verification Documents: Retained for five (5) years following account closure or the completion of the transaction for which verification was required.
• Customer Support Communications: Retained for two (2) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Technical and Usage Logs: Retained for twelve (12) months, after which they are anonymized or deleted.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ez wen Casino:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 15 of this Policy. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines. We may need to verify your identity before processing your request.

11. Children & Minors

ez wen Casino is strictly an adult platform. The minimum age to register and play is 21 years, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the data, and report the incident to the appropriate regulatory authority where required.

If you are a parent or guardian and believe that a minor has registered on the Platform using false age information, please contact us immediately at the details provided in Section 15. We take underage gambling extremely seriously and will act promptly on all such reports.

12. International Data Transfers

ez wen Casino primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or third-party service providers whose servers are located abroad.

Where such international transfers occur, ez wen Casino ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012. We will not transfer your personal data to a country that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.

13. Third-Party Links

The ez wen Casino Platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya) or regulatory authority websites. This Privacy Policy applies solely to the ez wen Casino Platform and does not cover the data practices of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit. ez wen Casino is not responsible for the privacy practices, content, or security of third-party websites, even where a link to such a website is provided on our Platform.

14. Updates to This Privacy Policy

ez wen Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

If you disagree with any changes to this Policy, you may close your account by contacting our support team. Closing your account does not affect the lawfulness of any processing carried out prior to closure, nor does it affect our legal data retention obligations.

15. Contact & Complaints

ez wen Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding your personal data or this Policy, please contact our DPO:

Please include your registered username, a clear description of your request or concern, and any relevant details to help us respond efficiently. We aim to acknowledge all privacy-related inquiries within three (3) business days and to resolve them within fifteen (15) business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

This Privacy Policy was last reviewed and updated on January 1, 2026. All previous versions of this Policy are superseded by this document.